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This can directly affect the level of care that your employees offer your patients.
Keep drama and discontent on daytime television and out of your practice. Ive dealt firsthand with employee drama in my own practice. At the end of a particularly exhausting day spent diffusing a series of communication crises, I drew a line in the sand.
I was done putting up with conflicts, hoping the situation would get better. So I made some tough decisions. I needed employees who wanted to be part of a team. I changed how I hired.
I became meticulous in setting up a system to attract and hire new employees.
For example, a primary consideration was whether the candidate would be a good fit with the rest of the team. Since deciding to stop tolerating drama, I also made a conscious effort to encourage cooperation and collaboration among my staff.
I want them to feel part of rather than apart from. They are part of a team, and being a team means being part of a coordinated effort in which everyone has a voice. I begin to focus on recognizing wins and accomplishments and supporting growth, and I soon saw that these are powerful ways to build relationships.
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From: (dental practice management) http://www.drdansindelar.com/change-the-channel-on-employee-drama-and-discontent/